Archive for the ‘a helping hand’ Category
Friday, November 11th, 2011
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If your email account is suddenly sending out spam to your contacts, your account may have been hacked by a spambot
- If your email account has been sending spam messages to your contacts, chances are, your email account has been hacked.
One of the typical problems faced by our customers is the discovery that their email account has been sending spam email messages, often with very unsavory content, to everyone on their contacts list. Unfortunately, the problem usually goes undiscovered until you get a barrage of responses from your friends and other contacts, sometimes warning you that you’ve been infected, or maybe just wondering about why you would have sent them such a message.
The bad news is: Your email account has been hacked, and a spammer is using it, not only to send out spam emails, but often times, also is using your hacked account as a springboard for hacking the accounts of your friends and other contacts as well.
The good news is: The problem is fairly simple to fix – no degree in rocket science required!
THE SOLUTION: Click Here for the free solution from Geek Housecalls as well as to learn techniques for preventing this from happening again in the future.
by Andy Trask
Tags: email account, email account hacked, email account sending spam, emails from myself, geek, geek housecalls, hacked, hacked email account, how do i stop my email, my email, outlook express sending spam, outlook sending spam, sending spam, solution, solved, spam, why am i getting messages, why is my email, windows live mail sending spam, windows mail sending spam
Posted in a helping hand, By us, G2C (geek to consumer), Good Advice | No Comments »
Friday, November 11th, 2011

If your Hotmail account suddenly starts sending spam email messages, it's probably been hacked by a spambot.
If your HOTMAIL email account has been sending spam messages to your contacts, chances are, your HOTMAIL email account has been hacked.
One of the typical problems faced by our customers is the discovery that their HOTMAIL email account has been sending spam email messages, often with very unsavory content, to everyone on their contacts list. Unfortunately, the problem usually goes undiscovered until you get a barrage of responses from your friends and other contacts, sometimes warning you that you’ve been infected, or maybe just wondering about why you would have sent them such a message.
The bad news is: Your HOTMAIL email account has been hacked, and a spammer is using it, not only to send out spam emails, but often times, also is using your hacked account as a springboard for hacking the accounts of your contacts as well.
The good news is: The problem is fairly simple to fix – no degree in rocket science required!
THE SOLUTION: Click Here for the free solution from Geek Housecalls as well as to learn techniques for preventing this from happening again in the future.
by Andy Trask
Tags: email, geek, geek housecalls, hacked, hacked hotmail account sennding spam, help, hotmail, hotmail email sending spam, solution, solved, spam, why is my hotmail account sending spam
Posted in a helping hand, By us, G2C (geek to consumer), Good Advice | No Comments »
Friday, November 11th, 2011

If your Yahoo email account is sending spam messages to your contacts, your account has probably been hacked by a spammer.
If your YAHOO email account has been sending spam messages to your contacts, chances are, your YAHOO email account has been hacked.
One of the typical problems faced by our customers is the discovery that their YAHOO email account has been sending spam email messages, often with very unsavory content, to everyone on their contacts list. Unfortunately, the problem usually goes undiscovered until you get a barrage of responses from your friends and other contacts, sometimes warning you that you’ve been infected, or maybe just wondering about why you would have sent them such a message.
The bad news is: Your YAHOO email account has been hacked, and a spammer is using it, not only to send out spam emails, but often times, also is using your hacked account as a springboard for hacking the accounts of your contacts as well.
The good news is: The problem is fairly simple to fix – no degree in rocket science required!
THE SOLUTION: Click Here for the free solution from Geek Housecalls as well as to learn techniques for preventing this from happening again in the future.
by Andy Trask
Tags: account, address book, contacts, email, geek, geek housecalls, hacked, hijacked, junk mail, sending, solved, spam, why is my yahoo, yahoo, yahoo account hacked, yahoo account sending spam, yahoo email hacked, yahoo email spam, yahoo mail hacked, yahoo mail sending spam
Posted in a helping hand, By us, G2C (geek to consumer), Good Advice | 1 Comment »
Friday, November 11th, 2011

If your AOL email account has been sending spam messages to your contacts, chances are, your AOL email account has been hacked.
One of the typical problems faced by our customers is the discovery that their AOL email account has been sending spam email messages, often with very unsavory content, to everyone on their contacts list. Unfortunately, the problem usually goes undiscovered until you get a barrage of responses from your friends and other contacts, sometimes warning you that you’ve been infected, or maybe just wondering about why you would have sent them such a message.
The bad news is: Your AOL email account has been hacked, and a spammer is using it, not only to send out spam emails, but often times, also is using your hacked account as a springboard for hacking the accounts of your contacts as well.
The good news is: The problem is fairly simple to fix – no degree in rocket science required!
THE SOLUTION: Click Here for the free solution from Geek Housecalls as well as to learn techniques for preventing this from happening again in the future.
by Andy Trask
Tags: account, address book, aol, aol email, aol email hacked, aol email sending spam, email, email account hacked, email account sending spam, fix, hacked, hacked account, hacked email, hacked email account, hijacked, how do i, how to, prevent, sending, solution, solved, spam, stolen
Posted in a helping hand, By us, G2C (geek to consumer), Good Advice | No Comments »
Thursday, November 10th, 2011

Windows Live Mail error 0x80041161 can be a puzzler if you don't know what to look for...
Don’t you just hate it when things are working perfectly well for months and then suddenly and inexplicably, they just quit working? Well Windows Live Mail is no exception to this kind of behavior and in this case, the error you get when you try to launch Windows Live Mail says “Windows Live Mail could not be started, It may not be installed correctly. Make sure that your disk is not full or that you are not out of memory. (0×80041161)”.
Now what’s really frustrating about this (aside from the fact that you can’t get at your email), is that the error message sends you off on a wild goose chase to investigate things that are totally unrelated to the source of the error. By now you’ve probably already confirmed that you’ve got gobs of disk space and so that’s not the problem, and who even knows how you’d determine if you were “out of memory” considering the fact that windows dynamically allocates hard disk space as a substitute for ram memory to increase memory capacity (but that’s a subject for another blog post). Suffice it to say, the likelihood of “running out of memory” on a modern pc running Windows Vista or Windows 7 falls somewhere on the scale between “slim” and “none.”
But I wax geeky, let’s move on to the real reason you’re here which is: How do you fix this error 0×80041161 and get Windows Live Mail running normally again?
No rocket science required! read on for the free step-by-step solution from Geek Housecalls (more…)
Tags: 0x80041161, computer repair, computer service, computer troubleshooting, could not be started, geek, geek housecalls, how to fix, how to fix 0x80041161, solution, solved, solved! 0x80041161, Vista, win vista, win7, windows 7, windows live id sign-in assistant, windows live mail, windows live mail error, windows live mail won't start, windows vista, wlm error
Posted in a helping hand, By us, G2C (geek to consumer), G2G (geek to geek), Good Advice, Microsoft Windows | 6 Comments »
Saturday, October 1st, 2011

OMG These %&^*## toolbars are driving me %&^*## batty!
There was a time not long past when toolbars ran rampant across the browser landscape, showing up uninvited and urging you to search from any of a dozen different search engines or enticing you to head off into surfland with snippets of juicy headlines, not to mention offering endless links to everything from shopping coupons to airline travel to alerts of upcoming weather. Those were the days when people were either totally infuriated by the seemingly endless browser encroachment, or worse yet, didn’t even seem to notice the accumulation of toolbar and searchbar clutter across the top of their web browsers. And when helping our customers, it was typical for us geeks to point out the various toolbars and ask “do you use this?” or “did you install this?” and the customer would say “oh no. that just showed up one day.” Or, especially in multiuser environments like shared family computers, we’d find that each user thought one of the other users installed it. The bottom line though, is that toolbar accumulation was a nuisance that ate up valuable screen space that left users with a shrunken area for viewing websites which generally equated to more scrolling and less enjoyment.
Enter the latest editions of Microsoft’s Internet Explorer (version 9) and Mozilla Firefox (version 7). Both web browsers offer users the usual unassuming “time to do the upgrades” kind of messages that then launches the installation of the latest version, but what users don’t expect is that after the installation, they are left looking at a practically barren screen.

Internet Explorer 9 directly after installation offers a sparse, mostly tool-free landscape (click for full-screen view)
By default, both browsers now hide all toolbars and menu bars leaving the user to wonder where they went. The only obvious options besides the address bar and tabs (now crammed into a single bar across the top) are forward and backward navigation buttons, a home button, a favorites button (bookmarks in FF) which, in case you’re scratching your head trying to find that little star icon, has been moved from the left side of the screen to the far right side of the screen, and in the case of IE, a gear-shaped icon called Tools. The biggest change for most users, especially advanced users who may have been comfortable configuring tools and options themselves is that they now find missing the familiar “File Edit View Favorites Tools Help” menu bar that was previously used to access any configurable part of their web browser or browser options.
The good news for most users, particularly those who were being smothered and didn’t know what to do about uninvited and unwanted toolbars, is that those annoying screen real-estate hogs just plain go away (at least from view, they’re not actually uninstalled, that’s a completely different subject), and as a result those users are suddenly seeing entire web pages without having to scroll around to get at off-screen content.

The old familiar menu bar is available by clicking the ALT key
And the good news for users who want more, and yearn for access to the old menus and options, pressing the ALT key while in either IE or FF will magically open the old familiar menu bar temporararily so any configuration changes you wish to make, including making the menu bar permanently display, are available for the taking.
In summary, while some may bemoan the forced changing of the browser layouts with laments like “why do they have to decide what I should see or not see?”, Most will find that within a matter of days, the new skinnier layout will become comfortable, and you’ll barely notice that you no longer have a search bar begging you to click for the latest gossip about Charlie Sheen or Lady Gaga. But if you do miss all that clutter, never fear, with your trusty ALT key by your side, all those menus, toolbars, and other junk are just a keystroke or two away.
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This article was written by Andy Trask, Head Geek at Geek Housecalls, the New England area’s original traveling computer geeks, on the web at www.geekhousecalls.com. Geek Housecalls specializes in “anything computer” and, since 2001, has become the trusted in-home computer and technology support provider for over 15,000 families and small business computer users in eastern Massachusetts, Rhode Island, and southern New Hampshire. For help with your computers, gadgets, or network at home or at the office, click here to contact Geek Housecalls via the web, or call toll free:
1-877-4PC-GEEK (1-877-472-4335)
Tags: can't find file menu, computer repair, ff, firefox, geek, geek housecalls, home computer service, ie, ie9, internet explorer, menu, missing icon, missing menu, missing tool, missing toolbar, toolbar, web browser
Posted in a helping hand, By us, Good Advice, Product Reviews, Wait. What??! | No Comments »
Monday, July 25th, 2011
A sordid tale of brainwashing, intrigue, and woe.
Does this sound familiar? The workday is over, dinner is cleared, and now for a little “me” time – time to relax, go online, and catch up on emails, chat with friends on facebook, or maybe play that epic game of Bejeweled Blitz. Except the Internet has other plans for you tonight and, instead of your favorite website popping up, you are greeted by a long pause, twirling hourglass arrows, and finally the dreaded PAGE NOT FOUND error. Okay no problem right? You can handle this, it’s happened before. Off you go under the desk, into the closet or down to the basement. Because you know where your router is hiding, and you know that all you need to do is pull the plug on it for a few minutes and it will spring back to life, rewarding you for your technological savvy by magically solving all connection problems and almost immediately granting you and your family renewed access to the Internet….
Right?… Right??? (ahem!)
Okay, reality check time. Sometimes it’s not going to be that simple, and unfortunately for most folks, this is the start of a series of long and painful phone conversations with your Internet provider. Long, because they work from scripts that need to be churned through until the gods of technology are sufficiently satisfied that there really is something wrong (and it’s not just that you forgot to plug in your computer). And painful because more often than not they’ll walk you through completely dismantling your home network only to conclude after 2 hours, that “it must be a problem with your computer.”
Aaaargh!
Oh yeah, and don’t expect them to help you get your home network back in order.
One particular provider of DSL service (suffice it to say, their name begins with V) has elevated blaming the end-user’s computer into an artform. So much so that I had a recent call from a customer who asked that I bring a new ethernet card for his computer because, according to tech support at V, his bad ethernet card must be the reason why he couldn’t connect to the internet. So I showed up with ethernet card in hand to find that there was nothing wrong with his ethernet port. What’s more, I immediately observed that the ETHERNET light on his DSL modem remained lit even when the ethernet cable was completely disconnected from it. Now I’ll warrant that even non-geeks can pretty quickly figure out that when the ethernet light that comes on to tell you you’re connected, stays on even when you’re not connected, well, there’s probably something wrong with that DSL modem!
But just to make sure, I whip out my trusty laptop and hook it up to the DSL modem, and as expected, no connection. Very convincing, but I’m a techno-conservative, so I even ditch his ethernet cable in favor of my own which I know is good. Still no connection from the DSL modem. So let’s review the facts; we have two computers, neither of which will get a signal from the DSL modem. We’ve tried two different cables, and, oh yeah, the modem has this little indicator light quirk where the light tells us it’s connected even when it’s not. What do the rocket scientists and non-geeks alike all conclude? The DSL modem is bad!
“Let’s call V,” I say to the customer, “they need to replace your DSL modem.”
“Oh no,” he replies, “I’ve already been on the phone with them for 2 hours and they said the modem is fine and it’s a problem with my computer”
I have visions of this poor guy at the mercy of some script-droning tech in Deli, and I can’t help but feel he’s been the victim of brainwashing.
So I call V and get through the formalities of who, where, and what, then into the queue where I am 3rd in line to talk to a tech. Then my moment arrives and I try to speak as clearly as possible: “Hi. I need to replace this DSL modem. It will not connect to the PC and the ethernet indicator light stays on even when the ethernet cable is disconnected. I have tried connecting with two different PCs, and two different cables and have also tried resetting the DSL modem several times. Can I get this modem replaced?”
…interminable pause…
From half a world away: “I’m very sorry to hear this, I will be happy to help you. Now can you tell me what lights are lit on the modem?”
Oy…
I then proceeded through an hour of testing and connecting, reconnecting, swapping cables, PCs, and resetting of the DSL modem. All stuff I had already done, but despite this was not able to persuade the tech to abandon his script and skip straight to GO so we could collect a new modem. As we moved into the second hour of dialogue, I felt my brain melting, but with herculean effort stayed alert enough to eventually guide the tech all the way through the logic to the point where he finally agreed the modem was bad and needed to be replaced.
So in the end, the customer got a new DSL modem and the problem solved, but for weeks afterward I kept finding myself thinking about the colossal waste of time, effort, and money, spent for me to go through that pointless troubleshooting process when I knew all along that the problem was the modem, and then I began to formulate a plan for how I could cut the process short next time. Next time when the tech starts the troubleshooting process by asking what lights are lit up on the modem, it will go something like this:
tech: “I’m very sorry to hear this, I will be happy to help you. Now can you tell me what lights are lit on the modem?”
me: “none”
tech: “no lights are on?”
me: “nope”
tech: “is it plugged in?”
me: “yep, and I also tried plugging it into a different outlet.”
tech: “Okay, we will have to replace your modem…”
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This article was written by Andy Trask, Head Geek at Geek Housecalls, the New England area’s original traveling computer geeks, on the web at www.geekhousecalls.com. Geek Housecalls specializes in “anything computer” and, since 2001, has become the trusted in-home computer and technology support provider for over 15,000 families and small business computer users in eastern Massachusetts, Rhode Island, and southern New Hampshire. For help with your computers, gadgets, or network at home or at the office, click here to contact Geek Housecalls via the web, or call toll free:
1-877-4PC-GEEK (1-877-472-4335)
Tags: computer repair, computer service, connection, dsl modem, ethernet, geek, geek housecalls, home network, network, port
Posted in a helping hand, about us, By us, Good Advice | No Comments »
Thursday, November 4th, 2010
You may find that trying to post links like youtube or blog posts (or any link for that matter) on your facebook page has suddenly stopped working with the following facebook error message popping up in a box at the point where you hit the “share” button:
Sorry! Post Blocked to Prevent Spam.
You appear to be using a browser plug-in that attaches spam to your Facebook posts. To complete your post, please remove this browser plug-in or switch to a different computer.
If you are using the new AVG 2011 Antivirus software, it’s likely that this is the cause. AVG 2011 attempts to insert a message at the top of your post that indicates the link is “safe” having been scanned by AVG’s linkscanner. Facebook views that as auto-spam and as a result, blocks you from posting your link.
The most straightforward approach to resolving this issue and getting back to being able to post important links (like your favorite Funky Friday music video) is as follows:
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Open the AVG control panel by double-clicking the AVG icon on your desktop (or in your programs list)
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Pull down the TOOLS menu and choose “advanced settings”
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In the left-hand panel, click on “LinkScanner”
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Now look in the right-hand panel and uncheck the checkbox for “Add ‘Secured by LinkScanner’ to any sent Facebook or MySpace message checked by LinkScanner. This applies only to messages which contain links.”
And that’s it. Happy posting!
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_______________ o ________________
This article was written by Andy Trask, Head Geek at Geek Housecalls, the New England area’s original traveling computer geeks, on the web at www.geekhousecalls.com. Geek Housecalls specializes in “anything computer” and, since 2001, has become the trusted in-home computer and technology support provider for over 15,000 families and small business computer users in eastern Massachusetts, Rhode Island, and southern New Hampshire. For help with your computers, gadgets, or network at home or at the office, click here to contact Geek Housecalls via the web, or call toll free:
1-877-4PC-GEEK (1-877-472-4335)
Tags: attaches spam, avg, avg 2011, blog link, browser plug-in, can't share, embedded spam, epic fail, facebook, facebook blocked, facebook link, facebook post, insert spam, inserting spam, link, link fail, link spam, linkscanner, post blocked, post fail, recent change, remove plug-in, remove this browser plug-in, spam, spam link, youtube link
Posted in a helping hand, By us, Good Advice | 1 Comment »
Wednesday, August 25th, 2010
Are you inadvertently a spammer? You might be surprised by the answer!
One of the typical problems customers call us about is hacked email accounts. This is a very common problem particularly with hotmail, Yahoo mail, and AOL mail accounts but also happens with gmail accounts and isp-provided accounts (like comcast.net or verizon.net accounts). The primary symptom of a hacked email account is that your account suddenly starts sending spam emails to your friends as well as to strangers. You might not notice it right away, but if you start receiving messages from people, particularly friends, wondering why you are sending them spam, chances are, your email account has been hacked (also referred to as a hijacked email account).
SOLUTION: What to do if your email account has been hacked…
More often than not, you can shut out the hacker by changing your account password. Of course the hacker may have already changed the password to shut you out. In this case, you will need to go through the password recovery/reset process provided by the email vendor. It’s also a good idea to change your security questions/responses (eg. the mother’s maiden name question)
How did you get hacked?
Common causes include phishing emails, viruses, trojans, keyloggers, and such. Most of which is a bunch of geekspeak that boils down to: Either you were tricked into giving your password to a hacker, or your pasword was stolen via malicious software (malware) running on your local computer.
What precautions can you take to help prevent your account from being hacked again?
While nothing short of closing down your email accounts is 100% effective, there are things you can do to reduce the chances of getting hacked again. First, never give your password out to anyone. Even your software providers (Microsoft, Yahoo, AOL) would not ask you for your password. If you are asked to submit or disclose your password in an email or text message, chances are you are being “phished”, which means you are being tricked into disclosing your password. Don’t do it!
Second, keep your computer clean with frequent malware scanning and cleanup in addition to regular antivirus protection. At Geek Housecalls, we typically see our customers every six months for a tech checkup. It is unusual to find no malware on a machine that hasn’t been scanned in 6 months. We recommend scanning at least weekly with a tool like Malwarebytes Anti-Malware.
Third, use strong passwords (oooh! more geekspeak!). A “strong” password means a password that uses a combination of uppercase and lowercase letters as well as numbers or special characters and has a minimum length of 6 characters. The idea behind strong passwords is that they are more difficult to guess, and less susceptible to dictionary attacks. A weak password would be a regular english language word like “elephant”. Stronger would include a combination of uppercase and lowercase letters such as “ElephanT”. Stronger still, add some numbers “ElephanT12″, and strongest would include special characters such as “ElephanT%12″
Spamming Vs. Spoofing – It’s not always a hacked account
This discussion wouldn’t be complete if I didn’t at least touch on email spoofing, which looks a lot like a hacked email acount, but isn’t. Spoofing is when somebody sends out email and shows your email address as the return address instead of using their own. The result is that any response to that email, including if it was undeliverable, would come to you and could make you think you were the sender when in reality you weren’t. Spoofing is often practiced by spammers as a way of misdirecting anyone trying to find the source of the spam.
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WAS THIS ARTICLE HELPFUL? PLEASE SCROLL DOWN AND LEAVE A COMMENT!
_______________ o ________________
This article was written by Andy Trask, Head Geek at Geek Housecalls, the New England area’s original traveling computer geeks, on the web at www.geekhousecalls.com. Geek Housecalls specializes in “anything computer” and, since 2001, has become the trusted in-home computer and technology support provider for over 15,000 families and small business computer users in eastern Massachusetts, Rhode Island, and southern New Hampshire. For help with your computers, gadgets, or network at home or at the office, click here to contact Geek Housecalls via the web, or call toll free:
1-877-4PC-GEEK (1-877-472-4335)
Tags: address book, aol, aol account hacked, aol account sending spam, aol email hacked, change email password, email, email hacked, geek, geek housecalls, gmail account hacked, gmail hacked, hack, hacked aol email, hacked email, hacked hotmail, hacked yahoo mail, hijack, hotmail, hotmail hacked, how do i, malware, my email account, phishing, sending spam, spam, spammer, spamming, spoof, spoofing, virus, yahoo, yahoo email hacked
Posted in a helping hand, By us, Good Advice | 18 Comments »
Wednesday, August 18th, 2010

Don’t let a damaged laptop power jack result in a damaged AC adapter or damaged battery as well. Here are some tips to minimizing the cost of power jack repair by preventing additional damage that is common when power jacks go bad…
One of the biggest laptop headaches today is power jack failure. It’s not unusual for customers to bring laptops to our local service center with the power jack (where the power cord plugs into the back or side of the laptop) completely mangled or even missing– knocked loose and pushed back into the chassis of the laptop.
There are many reasons why laptop power jack failure is so common including poor design that doesn’t withstand the wear and tear of daily or more frequent connection and disconnection (this is particularly true of flimsy ”barrel” type connectors). Other common causes include tripping over the cord or picking up the laptop not realizing it’s plugged in only to rip the cord from the jack.
To the credit of some manufacturers, it has been recognized that this is a serious problem with laptop design, and so some steps have been taken to reduce the incidence of failure. Some Dell laptops for example, utilize a heavy-duty three-pronged connector that is less prone to damage from pulling or twisting. Probably the most innovative design is in the Apple Macbooks where the power cord attaches magnetically rather than via friction-fit. In that case, the power cord can easily be pulled free from the unit, even in a situation where one trips over the cord, without suffering the damage usually associated with friction fit connectors.
Two important thing to know when you are suffering from power jack problems:
- Running down your laptop battery until it’s dead may do permanent damage to the battery.
- Jiggling, twisting, or pulling the wire from your AC adapter to “force” a connection to a damaged power jack may damage your power adapter.
Resist the urge to run your computer until the battery is dead. Why? Because running your battery all the way down and not immediately recharging it can damage the battery to the point where it will no longer take a charge, or best case, may take a charge but will have significantly reduced life meaning it may only power your laptop for a few minutes compared to a normal life of several hours. Once this happens, you have increased the cost of repair to not only replacing the damaged power jack, but now you will need to replace the battery as well if you want to go wireless at all.
Another practice that can potentially increase the cost of repair is constantly jiggling and twisting the power adapter cable to force it to connect with a loose jack. This can damage the power adapter cable itself, leaving you stuck with the cost of a power jack repair plus buying a replacement Power Adapter!
So if you are experiencing power jack or power supply problems with your laptop where you can maybe get it to run by jiggling the wire, or where it no longer runs on AC power, don’t add to the cost of repair by ruining your battery and AC adapter too! And if it’s too late and you’ve already run your battery all the way down, get the repair done sooner rather than later as the longer the battery remains fully discharged, the more likely it is to be permanently damaged.
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_______________ o ________________
This article was written by Andy Trask, Head Geek at Geek Housecalls, the New England area’s original traveling computer geeks, on the web at www.geekhousecalls.com. Geek Housecalls specializes in “anything computer” and, since 2001, has become the trusted in-home computer and technology support provider for over 15,000 families and small business computer users in eastern Massachusetts, Rhode Island, and southern New Hampshire. For help with your computers, gadgets, or network at home or at the office, click here to contact Geek Housecalls via the web, or call toll free:
1-877-4PC-GEEK (1-877-472-4335)
Tags: ac adapter, adapter, apple, battery, battery life, charge, dell, discharge, geek, geek housecalls, hp, jack, laptop, laptop battery, laptop jack repair, laptop repair, laptop service, macbook, netbook, not charging, notebook, power, power connector, power jack, power supply, service center, sony, will not charge
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