Archive for the ‘a helping hand’ Category

Where have all the toolbars gone? Latest versions of Internet Explorer and Firefox feature minimalist layout.

Saturday, October 1st, 2011
home computer service by geek housecalls

OMG These %&^*## toolbars are driving me %&^*## batty!

There was a time not long past when toolbars ran rampant across the browser landscape, showing up uninvited and urging you to search from any of a dozen different search engines or enticing you to head off into surfland with snippets of juicy headlines,  not to mention offering endless links to everything from shopping coupons to airline travel to alerts of upcoming weather. Those were the days when people were either totally infuriated by the seemingly endless browser encroachment, or worse yet, didn’t even seem to notice the accumulation of toolbar and searchbar clutter across the top of their web browsers. And when helping our customers, it was typical for us geeks to point out the various toolbars and ask “do you use this?” or “did you install this?” and the customer would say “oh no. that just showed up one day.”  Or, especially in multiuser environments like shared family computers, we’d find that each user thought one of the other users installed  it. The bottom line though, is that toolbar accumulation was a nuisance that ate up valuable screen space that left users with a shrunken area for viewing websites which generally equated to more scrolling and less enjoyment.

Enter the latest editions of Microsoft’s Internet Explorer (version 9) and Mozilla Firefox (version 7).  Both web browsers offer users the usual unassuming “time to do the upgrades” kind of messages that then launches the installation of the latest version, but what users don’t expect is that after the installation, they are left looking at a practically barren screen.

 

new internet explorer 9 screen layout features minimal tool options

Internet Explorer 9 directly after installation offers a sparse, mostly tool-free landscape (click for full-screen view)

By default, both browsers now hide all toolbars and menu bars leaving the user to wonder where they went.  The only obvious options besides the address bar and tabs (now crammed into a single bar across the top) are forward and backward navigation buttons, a home button, a favorites button (bookmarks in FF) which, in case you’re scratching your head trying to find that little star icon, has been moved from the left side of the screen to the far right side of the screen, and in the case of IE, a gear-shaped icon called Tools.  The biggest change for most users, especially advanced users who may have been comfortable configuring tools and options themselves is that they now find missing the familiar “File Edit View Favorites Tools Help” menu bar that was previously used to access any configurable part of their web browser or browser options.

The good news for most users, particularly those who were being smothered and didn’t know what to do about uninvited and unwanted toolbars, is that those annoying screen real-estate hogs just plain go away (at least from view, they’re not actually uninstalled, that’s a completely different subject), and as a result those users are suddenly seeing entire web pages without having to scroll around to get at off-screen content.

file edit view favorites tools help

The old familiar menu bar is available by clicking the ALT key

And the good news  for users who want more, and yearn for access to the old menus and options, pressing the ALT key while in either IE or FF will magically open the old familiar menu bar temporararily so any configuration changes you wish to make, including making the menu bar permanently display, are available for the taking.

In summary, while some may bemoan the forced changing of the browser layouts with laments like “why do they have to decide what I should see or not see?”, Most will find that within a matter of days, the new skinnier layout will become comfortable, and you’ll barely notice that you no longer have a search bar begging you to click for the latest gossip about Charlie Sheen or Lady Gaga. But if you do miss all that clutter, never fear, with your trusty ALT key by your side, all those menus, toolbars, and other junk are just a keystroke or two away.

 

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geek housecallsThis article was written by Andy Trask, Head Geek at Geek Housecalls, the New England area’s original traveling computer geeks, on the web at www.geekhousecalls.com. Geek Housecalls specializes in “anything computer” and, since 2001, has become the trusted in-home computer and technology support provider for over 15,000 families and small business computer users in eastern Massachusetts, Rhode Island, and southern New Hampshire. For help with your computers, gadgets, or network at home or at the office, click here to contact Geek Housecalls via the web, or call toll free:

1-877-4PC-GEEK             (1-877-472-4335)

 

Your Home Internet Is Down. Is it You or Them?

Monday, July 25th, 2011

A sordid tale of brainwashing, intrigue, and woe.

Does this sound familiar? The workday is over, dinner is cleared, and now for a little “me” time – time to relax, go online, and catch up on emails, chat with friends on facebook, or maybe play that epic game of Bejeweled Blitz. Except the Internet has other plans for you tonight and, instead of your favorite website popping up, you are greeted by a long pause, twirling hourglass arrows, and finally the dreaded PAGE NOT FOUND error. Okay no problem right? You can handle this, it’s happened before. Off you go under the desk, into the closet or down to the basement. Because you know where your router is hiding, and you know that all you need to do is pull the plug on it for a few minutes and it will spring back to life, rewarding you for your technological savvy by magically solving all connection problems and almost immediately granting you and your family renewed access to the Internet….

Right?… Right??? (ahem!)

Okay, reality check time. Sometimes it’s not going to be that simple, and unfortunately for most folks, this is the start of a series of long and painful phone conversations with your Internet provider. Long, because they work from scripts that need to be churned through until the gods of technology are sufficiently satisfied that there really is something wrong (and it’s not just that you forgot to plug in your computer). And painful because more often than not they’ll walk you through completely dismantling your home network only to conclude after 2 hours, that “it must be a problem with your computer.”

Aaaargh!

Oh yeah, and don’t expect them to help you get your home network back in order.

One particular provider of DSL service (suffice it to say, their name begins with V) has elevated blaming the end-user’s computer into an artform. So much so that I had a recent call from a customer who asked that I bring a new ethernet card for his computer because, according to tech support at V, his bad ethernet card must be the reason why he couldn’t connect to the internet. So I showed up with ethernet card in hand to find that there was nothing wrong with his ethernet port. What’s more, I immediately observed that the ETHERNET light on his DSL modem remained lit even when the ethernet cable was completely disconnected from it. Now I’ll warrant that even non-geeks can pretty quickly figure out that when the ethernet light that comes on to tell you you’re connected, stays on even when you’re not connected, well, there’s probably something wrong with that DSL modem!

But just to make sure, I whip out my trusty laptop and hook it up to the DSL modem, and as expected, no connection. Very convincing, but I’m a techno-conservative, so I even ditch his ethernet cable in favor of my own which I know is good. Still no connection from the DSL modem. So let’s review the facts; we have two computers, neither of which will get a signal from the DSL modem. We’ve tried two different cables, and, oh yeah, the modem has this little indicator light quirk where the light tells us it’s connected even when it’s not. What do the rocket scientists and non-geeks alike all conclude? The DSL modem is bad!

“Let’s call V,” I say to the customer, “they need to replace your DSL modem.”
“Oh no,” he replies, “I’ve already been on the phone with them for 2 hours and they said the modem is fine and it’s a problem with my computer”

I have visions of this poor guy at the mercy of some script-droning tech in Deli, and I can’t help but feel he’s been the victim of brainwashing.

So I call V and get through the formalities of who, where, and what, then into the queue where I am 3rd in line to talk to a tech. Then my moment arrives and I try to speak as clearly as possible: “Hi. I need to replace this DSL modem. It will not connect to the PC and the ethernet indicator light stays on even when the ethernet cable is disconnected. I have tried connecting with two different PCs, and two different cables and have also tried resetting the DSL modem several times. Can I get this modem replaced?”

…interminable pause…

From half a world away: “I’m very sorry to hear this, I will be happy to help you. Now can you tell me what lights are lit on the modem?”

Oy…

I then proceeded through an hour of testing and connecting, reconnecting, swapping cables, PCs, and resetting of the DSL modem. All stuff I had already done, but despite this was not able to persuade the tech to abandon his script and skip straight to GO so we could collect a new modem. As we moved into the second hour of dialogue, I felt my brain melting, but with herculean effort stayed alert enough to eventually guide the tech all the way through the logic to the point where he finally agreed the modem was bad and needed to be replaced.

So in the end, the customer got a new DSL modem and the problem solved, but for weeks afterward I kept finding myself thinking about the colossal waste of time, effort, and money, spent for me to go through that pointless troubleshooting process when I knew all along that the problem was the modem, and then I began to formulate a plan for how I could cut the process short next time. Next time when the tech starts the troubleshooting process by asking what lights are lit up on the modem, it will go something like this:

tech: “I’m very sorry to hear this, I will be happy to help you. Now can you tell me what lights are lit on the modem?”

me: “none”

tech: “no lights are on?”

me: “nope”

tech: “is it plugged in?”

me: “yep, and I also tried plugging it into a different outlet.”

tech: “Okay, we will have to replace your modem…”

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ghc-logo-341w-x-482hThis article was written by Andy Trask, Head Geek at Geek Housecalls, the New England area’s original traveling computer geeks, on the web at www.geekhousecalls.com. Geek Housecalls specializes in “anything computer” and, since 2001, has become the trusted in-home computer and technology support provider for over 15,000 families and small business computer users in eastern Massachusetts, Rhode Island, and southern New Hampshire. For help with your computers, gadgets, or network at home or at the office, click here to contact Geek Housecalls via the web, or call toll free:

1-877-4PC-GEEK             (1-877-472-4335)

Facebook: “Sorry! Post Blocked to Prevent Spam…”

Thursday, November 4th, 2010

You may find that trying to post links like youtube or blog posts (or any link for that matter) on your facebook page has suddenly stopped working with the following facebook error message popping up in a box at the point where you hit the “share” button:

Sorry! Post Blocked to Prevent Spam.

You appear to be using a browser plug-in that attaches spam to your Facebook posts. To complete your post, please remove this browser plug-in or switch to a different computer.

If you are using the new AVG 2011 Antivirus software, it’s likely that this is the cause.  AVG 2011 attempts to insert a message at the top of your post that indicates the link is “safe” having been scanned by AVG’s linkscanner.  Facebook views that as auto-spam and as a result, blocks you from posting your link.

The most straightforward approach to resolving this issue and getting back to being able to post important links (like your favorite Funky Friday music video) is as follows:

  1. Open the AVG control panel by double-clicking the AVG icon on your desktop (or in your programs list)
  2. Pull down the TOOLS menu and choose “advanced settings”
  3. In the left-hand panel, click on “LinkScanner”
  4. Now look in the right-hand panel and uncheck the checkbox for “Add ‘Secured by LinkScanner’ to any sent Facebook or MySpace message checked by LinkScanner. This applies only to messages which contain links.”

And that’s it.  Happy posting!

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ghc-logo-341w-x-482hThis article was written by Andy Trask, Head Geek at Geek Housecalls, the New England area’s original traveling computer geeks, on the web at www.geekhousecalls.com. Geek Housecalls specializes in “anything computer” and, since 2001, has become the trusted in-home computer and technology support provider for over 15,000 families and small business computer users in eastern Massachusetts, Rhode Island, and southern New Hampshire. For help with your computers, gadgets, or network at home or at the office, click here to contact Geek Housecalls via the web, or call toll free:

1-877-4PC-GEEK             (1-877-472-4335)

 

 

 

Death of a Laptop – First the Power Jack, then the AC Adapter, and finally the Battery

Wednesday, August 18th, 2010

Death of a Laptop

Don’t let a damaged laptop power jack result in a damaged AC adapter or damaged battery as well.  Here are some tips to minimizing the cost of power jack repair by preventing additional damage that is common when power jacks go bad…

One of the biggest laptop headaches today is power jack failure.  It’s not unusual for customers to bring laptops to our local service center with the power jack (where the power cord plugs into the back or side of the laptop) completely mangled or even missing– knocked loose and pushed back into the chassis of the laptop.

There are many reasons why laptop power jack failure is so common including poor design that doesn’t withstand the wear and tear of daily or more frequent connection and disconnection (this is particularly true of flimsy ”barrel” type connectors).  Other common causes include  tripping over the cord or picking up the laptop not realizing it’s plugged in only to rip the cord from the jack.

To the credit of some manufacturers, it has been recognized that this is a serious problem with laptop design, and so some steps have been taken to reduce the incidence of failure.  Some Dell laptops for example, utilize a heavy-duty three-pronged connector that is less prone to damage from pulling or twisting.  Probably the most innovative design is in the Apple Macbooks where the power cord attaches magnetically rather than via friction-fit. In that case, the power cord can easily be pulled free from the unit, even in a situation where one trips over the cord, without suffering the damage usually associated with friction fit connectors.

Two important thing to know when you are suffering from power jack problems:

  1. Running down your laptop battery until it’s dead may do permanent damage to the battery.
  2. Jiggling, twisting, or pulling the wire from your AC adapter to “force” a connection to a damaged power jack may damage your power adapter.

Resist the urge to run your computer until the battery is dead.  Why?  Because running your battery all the way down and not immediately recharging it can damage the battery to the point where it will no longer take a charge, or best case, may take a charge but will have significantly reduced life meaning it may only power your laptop for a few minutes compared to a normal life of several hours. Once this happens, you have increased the cost of repair to not only replacing the damaged power jack, but now you will need to replace the battery as well if you want to go wireless at all.

Another practice that can potentially increase the cost of repair is constantly jiggling and twisting the power adapter cable to force it to connect with a loose jack.  This can damage the power adapter cable itself, leaving you stuck with the cost of a power jack repair plus buying a replacement Power Adapter!

So if you are experiencing power jack or power supply problems with your laptop where you can maybe get it to run by jiggling the wire, or where it no longer runs on AC power, don’t add to the cost of repair by ruining your battery and AC adapter too!  And if it’s too late and you’ve already run your battery all the way down, get the repair done sooner rather than later as the longer the battery remains fully discharged, the more likely it is to be permanently damaged.

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ghc-logo-341w-x-482hThis article was written by Andy Trask, Head Geek at Geek Housecalls, the New England area’s original traveling computer geeks, on the web at www.geekhousecalls.com. Geek Housecalls specializes in “anything computer” and, since 2001, has become the trusted in-home computer and technology support provider for over 15,000 families and small business computer users in eastern Massachusetts, Rhode Island, and southern New Hampshire. For help with your computers, gadgets, or network at home or at the office, click here to contact Geek Housecalls via the web, or call toll free:

1-877-4PC-GEEK             (1-877-472-4335)