The geeks have grown up right in front of your eyes and now 2011 marks ten years of friendly in-home computer service by Geek Housecalls. And what better way to celebrate a 10-year-old’s birthday than by giving away Friendly’s ice cream parties to our customers? With made-for-many offerings like their 3-scoop Hunka Chunka PB Fudge Lava Cake Sundae, 5-scoop Caramel Fudge Brownie Sundae, and (get this!) TWELVE-scoop and 6-topping Giant Crowd Pleaser, it’s the perfect way to get a crowd of friends together to help us celebrate 10 years!
In July of 2001:Geek Housecalls was started by Andy Trask and Dave Ehlke in a tiny shoebox-sized office on Mass Ave in Lexington.
At that time the idea of making housecalls to help people with their computers was rather unconventional, but not nearly as unconventional as proudly calling ourselves Geeks! We started with a grass-roots marketing approach, posting flyers in local laundromats, donut shops, and pizza parlors that garnered us just over 100 customers in 2001.
In late 2002 and 2003: things were really starting to roll thanks to an article in Boston Business Journal that was enamored with the idea that calling yourself a geek maybe wasn’t a bad thing! As the article read, “these computer geeks are more like computer gods.” During that time we also announced our 2,000th customer and in late 2003 were featured by Mass High Tech in an article titled: Who you gonna call? Geek Housecalls!
In 2004: Positive press coverage of Geek Housecalls continued with two stories in the Boston Globe, one about Geek Housecalls’ role in the emerging in-home computer service industry, and the other, about retail giant Best Buy’s civil lawsuit attempting to force Geek Housecalls to change their name as they felt it infringed on their Geek Squad trademarks. The lawsuit was eventually settled with no change to the Geek Housecalls name, but with a requirement that Geek Housecalls must state on their web site: “Not to be confused with Geek Squad or Best Buy” (yes, you can see it on every page of our website just below the copyright notice.)
Geek Housecalls TV ad circa 2005
In 2005, Geek Housecalls expanded into the Rhode Island market offering our high-reputation in-home service to Rhode Island locals through our acquisition of Providence service provider Down City Systems, and in the same year, was chosen by Delta Dental of Rhode Island as the preferrred vendor to help local dentists get “up to speed” with the technology needed to move forward into the age of web-based billing and claims processing. Also in 2005, Geek Housecalls introduced onsite service for small businesses under the name Geek Officecalls. As it turned out, we had been gaining a steady clientele of small business customers thanks to positive word-of-mouth referrals from many of our residential customers, and we felt the time was right to create a division that catered to the unique needs of small businesses.
In 2006: Geek Housecalls celebrated 10,000 customers with a free year of service to customer 10,000 and $250,000 worth of coupons isssued to existing customers.
In 2008, Geek Housecalls opened a carry-in computer service center located adjacent to our corporate headquarters and call center in Burlington, MA. The carry-in service center has become a favorite for busy locals and passing commuters who don’t have time to stay home for a housecall and find it convenient to drop off their computers or laptops on the way to work and pick up on the way home at night.
In 2009 / 2010: the Geek Officecalls division of Geek Housecalls was overhauled with a name change to Geek Office Solutions, and a dramatically improved menu of services that includes a team of IT professionals, a comprehensive Remote Help Desk and network Operations Center that simulates everything needed to support a large organization, and the introduction of our signature “Virtual IT Department” service to maintain your small business IT infrastructure on an “all inclusive” fixed monthly fee basis.
In 2011 and beyond: In the ten years since that shoebox office in Lexington, Geek Housecalls has grown to serve over 15,000 customers in three states. Likewise our service offerings have grown from simple in-home pc repair to cover all of our customers’ diverse needs such as Windows and Mac installation, troubleshooting and service, as well as wired and wireless networking, and personalized tutoring. In recent years our offerings have been expanded further to cover gadget devices like the iPhone, Blackberry, Android, and other smart phones, iPad, Tablet PCs, netbooks, gaming systems like Wii, PS3, and xBox, and home audio/visual systems hookups including Flat Screen TVs, Surround Sound, Blu-Ray DVD Players, and online services like Tivo and NetFlix . Our geeks have become skilled not only at making it all work smoothly together, but more importantly, have become skilled at helping customers learn how to get the most from their technologies whether Computer, laptop, tablet, smart phone, home entertainment system, or cloud application.
Geek Housecalls continues to offer the best of the best to residential and small business customers in eastern Massachusetts, Rhode Island, and southern New Hampshire. With Geeks on staff who have been with us for five years or more and some dating all the way back to the autumn of 2001, we are able to offer a level of steadfast maturity to customers who feel, frankly, a bit nervous about being serviced by the inexperienced kids offered by many competitors. And so to the 15,000+ who have used Geek Housecalls, we say “Thank you!” and good luck with the contest, we hope you get some Ice Cream! And to those of you who have not yet tried Geek Housecalls, now’s the time to find out just how good – and how friendly – computer service can be!
Between August 13th and October 1st, 2011, Geek Housecalls is choosing lucky winners to receive an Ice Cream Party for ten in the form of a $100 Friendly’s gift certificate (Gather your friends, that’s a lot of Ice Cream!).
How to Enter:
Customers who use Geek Housecalls during August and September of 2011 are automatically entered into the weekly gift certificate drawings.
No purchase is required to enter the drawings. Residents of Geek Housecalls’ service area may enter by sending their
- mailing address
- email address
- phone number
on a postcard addressed to:Geek Housecalls 10-Year Anniversary 7 Cypress Dr Burlington, MA 01803
Contestants must be 18 years or older by August 13, 2011 to be eligible to win prizes. Only one entry is allowed per person/household.
The Fine Print
Geek Housecalls is giving away Friendly’s gift certificates valued at $100 each. Geek Housecalls will draw winners at random from all eligible entrants.
Eligible entrants are those customers who use Geek Housecalls during the period from August 1, 2011 through the day preceding the drawing, or who send a mail-in entry that is received at the address stated above by the close of business on the day preceding the drawing.
The contest is closed to new entries after September 30, 2011. Mail-in entries received after 09/30/2011 are not eligible for prize drawings.
Winners will be notified via email and must respond by 12/31/2011 to claim their prize.
All decisions and results are final. No prize substitutions are permitted. Winners are responsible for any taxes. Odds of winning vary depending on the number of entries received and customers serviced during the contest period..