When talking to friends, the subject of geeky competition often comes up and I invariably get asked “How do you succeed against all those other geeks?”
What’s clear to us but may not be so clear to our customers is that there’s a lot of ”geek confusion” in the market today. The Boston area has been flooded with so-called “independent consultants” and overnight companies that have jumped on the geek bandwagon in hopes of cashing in on the dire need for computer help at home. Many of them call themselves geeks or use the term geek in their company names and so it’s sometimes difficult when looking for a good professional geek, to understand exactly who or what you are getting.
At Geek Housecalls, we start by answering the phone with live dispatchers who are on duty Monday-Saturday doing the first-aid work of reassuring panicked callers that most problems can be solved and crises averted no matter how dire it appears at the moment! And we’ve been doing it a long time; not only have we serviced over 15,000 local families, individuals, and small businesses, we also have a published track record of dependable local service going back to 2001 and available for review at local chambers of commerce as well as the Better Business Bureau.
Quick! What comes to mind when I say computer geek? Did I catch you thinking about some mousey nerd that hides in a dark cubicle or in the server room; an introvert who doesn’t care about anything but computers and video games and who would rather die than have to talk to a customer? No offense taken, you’re not alone. In fact we recognized early on, the importance of marrying that kind of slavish dedication to technology with the friendly bedside manner of the country doctor, and we went in search of a different kind of geek… not just ANY geek.
Our average geek is a 10-plus year veteran of the industry with many of us getting a tad gray around the temples. It’s not just that we’ve been doing this for a long time, it’s more. Our geeks are chosen not only for technical prowess, but for a certain level of maturity and friendliness that comes best with years of real, hands-on, face-to-face experience with customers. This is a bit of a unique requirement for geeks and unfortunately, has us turning away an astounding number of otherwise very technically qualified geeks at the interview table. Our standards are high because our expectations are high for how they will interact with you and your family as well as for how they will perform when working in your home and on your computer.
Many of our Geeks are parents of young children, and many have teenagers (some have even survived their kids reaching adulthood!). The value of having this parenting experience is incredible when it comes to helping families that are struggling with computer problems that are, shall we say, “unique” to families
And we’re not just talking about the age-old “who gets to use the ‘good’ computer” question, we’re talking about real computer problems that are often the direct result of how kids use and interact with computer hardware, software, and in particular, how they use the Internet. Needless to say, these are a few of the attributes that are important to us because they are important to you!
Ultimately, our guiding principle is that our geeks should be the modern equivalent of the friendly country doctors of yore. We’re not just satisfied to fix your technical and computer problems, we will also help you figure out ways to get more out of your computers and gadgets. How to better share these resources in a crowded household. And how to manage and control these technologies to avoid the frustration of discovering you have no back-up when your High-School Senior announces at 10:30 on a school night that her laptop crashed in the middle of an important paper that’s due tomorrow.
In the end, we want our customers to recognize us and remember us as the friendly geeks that greet you at the door, say hello to the kids, pat the dog, fix the problems, offer more and better solutions, and leave you with a smile. And THAT is what we mean when we say “Not just ANY geek!”
Need a friendly professional geek at your door? Don’t wait for a crisis to discover just how good our geeks are. Call today to schedule a computer check-up, or to have a friendly geek help you set up that gadget or printer that’s still sitting in the box. Better yet, get year-round service on a manageable budget by signing up for our easy $29.95/month Umbrella Plan. It’s the best way to put your whole household on the road to frustration-free computing!
Call today and talk with Lori, Ron, or Tom about your needs and how we can help:
(781) 863-8111
Toll-free: 1-(877)-472-4335
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